Thanks for shopping at VOODZ.
If you are not entirely satisfied with your purchase, we're here to help.
All items purchased is NON-REFUNDABLE. However, exchange is allowed. (Refer to below Exchange Policy Section)
If you have any questions on how to exchange your item to us, contact us.
If your item arrives and you discover any major defects or a damaged piece just give us a call and we will schedule you a Customer Service visit (within Klang Valley) to replace the damaged piece or item, no problem! If you trash your boxes/wrappings, the Warranty will still be honored as long as you meet the above terms. The conditions of the Warranty does not apply to the Exchange/Refund Policy. Please make all arrangements and inquiries to our offices and not to our delivery team. We will be happy to help you. Please allow us up to 10 business days for your customer service needs to be resolved by our team. We are here for you and we will make every effort to make you experience with us exceptional.
Exchange is subject to item availability and must be made within 10 days from the date of signing delivery order and is subject to a 20% restocking fee. Any item(s) already used/assembled or without factory packaging does not qualify for the exchange/refund policy. All boxes and wrappings must be opened correctly. Please do not rip, tear or trash any boxes/wrappings until you are satisfied with your products. In-case of a return/exchange you must have the boxes/wrappings in the same condition as received. All items must be in the original factory packaging as it was received. A representative will schedule a pickup of the items at the next available opportunity.
All orders are MADE-TO ORDER as such we do not allow cancellations . You are responsible for confirming all measurements prior to your order.