Frequently Asked Questions
01. What is special about VOODZ's product ?
- Our products are made with natural wood veneers, imported from Germany, that are rich and unique in wood grains.
02. How reliable are the products of VOODZ ?
- We ensure products are crafted with care and inspected many times before reaching the hands of customers.
03. Who owns VOODZ ?
- This E-store is owned by VPLY PREMIUM VENEER SDN BHD, whom is known for supplying wood veneer to local interior building industry.
04. Is this E-store same as www.woodwalldesign.my ?
- YES! You may reach us with both URL address.
05. What are the shipping fees ?
- Free shipping for all customers living at West Malaysia.
- Minimum of RM 8.50* will apply to East Malaysia customers. Additional fees may apply.
- For International customers, please send an email inquire to get the shipping fee rates.
06. How do I know if my order has been shipped out ?
- We will send you an email with the tracking number once your parcel has been shipped out.
07. Which courier company is VOODZ using ?
- For local shipping orders, we use GDEX. You can use their traking system to track your parcel with the tracking number provided by us.
08. How long does shipping take ?
- For more information on shipping time, Click HERE
09. Can I ask for a refund/return if my items comes damaged/broken ?
- For more information on refund/return, Click HERE
10. Is our paymet gateway secure ?
- Our payment gateway is powered by iPay88 Malaysia, one of the leading payment gateways in Malaysia.
11. What type of payment does VOODZ accept ?
- We accept VISA, MASTERCARD and FPX transfer.
- E-Wallet payments will be accepted in the future.
12. How do I know if my payment is successful ?
- An email will be sent to your inbox if the payment is successful.
- If you DO NOT receive any emails regarding the payment, please check the junk/spam area. Please send us an email if there is no comformation email sent to you. We will help you to confirm if your payment has been made.
13. What are the benefits if I subscribe to the newsletter ?
- Newsletter subscibers can get exclusive offers and prices, get notified when we release a new product or collection and many more benefits. We will not spam you with emails every hour.
14. Is there a physical store for me to shop at ?
- Although there is no physical store for shopping, however, you may visit our parent company's showroom by appointment.
15. Can I pay using cash ?
- We do not accept any cash payment when you visit our showroom. All purchases should be made online.
16. Who should I contact if I have questions about the products ?
- You can send us an email and we will reply as soon as possible.***
* The price is based on 1kg of items. Additional charges may apply if the
total weight exceeds 1kg.
** The shipping fee varies from country to country. Please send an email
for more information on international shipping.
*** It will sometimes take up to one day for us to reply if there are
a lot of inquires.